Shipping & Exchanges

Last updated 7 November 2026

Everything you need to know about getting your order and exchanging it if the fit isn't right.

Placing an order

Add pieces to your cart and press Checkout, or tap Buy Now on any product. Your order is sent to us on WhatsApp (or email), and our team confirms the details, delivery address and total with you before dispatch.

Delivery times

• Orders are dispatched within 24 hours of confirmation (excluding Sundays and public holidays).
• Major cities: usually 2–4 working days.
• Other cities and towns: usually 4–6 working days.

Delivery times are estimates and can be affected by courier delays, weather or public holidays. We share tracking details on WhatsApp once your parcel is on its way.

Shipping charges

Shipping is free on orders above Rs. 5,000. Any delivery charge for your city is confirmed with you before your order is dispatched.

Payment

Cash on delivery is available nationwide. Bank transfer can also be arranged — just ask when confirming your order.

7-day exchange

• You can exchange an item for a different size or product within 7 days of delivery.
• Items must be unworn, unwashed and returned with all original tags and packaging.
• Fragrances can only be exchanged if the box is still sealed.
• Sale items can be exchanged for a different size, subject to availability.

How to request an exchange

1. Message us on WhatsApp at +92 300 0000000 or email [email protected] with your name, order details and what you would like instead.
2. We will confirm the exchange and share how to send the item back.
3. Once we receive and check the item, we dispatch your replacement.

Damaged or wrong item?

Every piece is checked by hand before dispatch, but if something arrives damaged or isn't what you ordered, contact us within 48 hours of delivery with a photo and we will make it right.